Frequently Asked Questions
Everything you need to know about shopping with Authentic.com
How do you guarantee product authenticity?
At Authentic.com, we source directly from verified brand partners and authorized distributors. Every item undergoes a rigorous multi-point inspection by our experts before being listed on our site.
What are your shipping times and costs?
We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Shipping is free on all orders over $75 within the continental United States.
What is your return policy?
We offer a 30-day hassle-free return policy. Products must be in their original packaging with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Affirm and Klarna.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page where you can monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.